What are Exceptional Circumstances?
Exceptional circumstances are situations beyond your control that affect your performance or ability to work on assessments.
For further guidance on submitting an Exceptional Circumstances (also known as EC) request, you should contact Hallam Help to access support from your Student Support Adviser if necessary.
There is no definitive list of what constitutes an exceptional circumstance, but we generally mean significant and unanticipated health issues or personal circumstances. Specific examples of situations that are considered to be exceptional circumstances, and those that are not, can be found within the Extensions and Exceptional Circumstances Policy.
Examples of Exceptional Circumstances include, but are not limited to the following:
- Significant short-term illness or injury or a chronic long-term condition which has recently worsened.
- Death or serious illness of a person with whom you have a close relationship.
- A long-term relationship breakdown
| Extension | An extension provides an additional 5 working days to submit an assessment beyond the original submission deadline and this could be up to 10 days if the request is related to the condition supported by your Learning Contract or you are a Student Carer, Elite Athlete or you have a Pregnancy and Maternity Student Support Plan) Please see further information on the Extension process |
| Exceptional circumstances | Exceptional circumstances provide another chance to submit or attend an assessment in a later assessment period. See below for further details. |
How to submit Exceptional Circumstances
If you wish to submit an Exceptional Circumstances request, you should submit a request via your My Student Record account. Click on the Extenuating Circumstances tab at the top of the screen, then click on Exceptional Circumstances Dashboard - submit or view requests.
Click on Begin new request and follow the instructions.
- All the requests must be submitted within 5 working days of the assessment deadline or exam.
- Requests submitted late (outside of the 5 working days) will not normally be accepted unless you can provide a satisfactory explanation why the request was not submitted on time You will need independent evidence that you were physically or mentally unfit when a request should have been made.
- The later you submit your request the more likely it is to be declined.
What information we need
When you request consideration for ECs, you will need to provide evidence which supports your request. Requests without evidence will not normally be approved.
All evidence should be:
- In English
- Contain your name
- Confirm the circumstances that have affected you
- Confirm the dates when you were affected
- Be from an independent and authoritative third party
For further guidance please refer to Evidence to support Extensions and Exceptional Circumstances Requests
What happens next?
The Exceptional Circumstances Panel (ECP) will consider your request and decide whether to accept or decline it. The decision will be emailed to both your student email address and your personal email address (if you have provided it to the university).
If your request is accepted, the next steps will depend on whether you have passed the module referenced in your request.
- If you have not passed the module, you will be given another attempt at the assessment task affected by exceptional circumstances. This will be for an uncapped mark if the task affected was the initial attempt (known as a deferral).
- If you have passed the module, you are not normally permitted another attempt. However, if you are a final year Undergraduate or a Postgraduate student and believe retaking the assessment you have passed would enable you to improve your degree classification, please contact your Student Support Adviser for advice.
- If your request is declined, the reason for this will be stated in the response email. You can appeal this decision and have 10 working days from the date of the response email to do so.